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Viva Insights – Focustime

The phone rings and a customer, colleague, parent, wife or the like is on the other end. Sometimes a phone call lasts 5 minutes and other times maybe 1 hour. It often varies depending on the subject area or social bond among each other. One thing most phone calls have in common is that there is always a task. Privately, it may be the request to buy something, at work, on the other hand, it may be the request for a callback or support.

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